Can I change or cancel my order after placing it?
You can request to cancel your order before it has been shipped. To do so, please contact our customer service team immediately at support@tashova.com and include your order number. If the order has already been shipped, you will need to follow our return process once you receive the item.
Please note: changes to orders may not be possible once submitted, but feel free to contact us — we’ll do our best to assist you.
How do I know my order was successful?
Once your order is successfully placed, you’ll be redirected to a confirmation page on our website. You will also receive a confirmation email with all the details of your purchase. If you don't see it in your inbox, please check your spam or junk folder.
What payment methods do you accept?
Tashova accepts a wide range of secure payment methods, including American Express, Apple Pay, Google Pay, iDEAL, Mastercard, Maestro, Shop Pay, UnionPay, and VISA. No matter which method you choose, your transaction is protected with industry-standard encryption and processed securely.
Is my payment information secure?
Absolutely. Your security is our priority. All transactions are encrypted using SSL (Secure Socket Layer) technology, and our website is fully compliant with modern security standards to protect your personal and payment details.
What is the delivery time for my order at Tashova?
We process all orders within 1 to 2 business days (Monday to Friday). Once processed, your package will be delivered in approximately 2 to 9 business days, depending on your location. This results in a total estimated delivery time of 3 to 11 business days.
You’ll receive a tracking number via email as soon as your order ships.
How can I track my order?
Once your order has shipped, you’ll receive an email with your tracking number and a link to track your shipment. You can also track your order at any time on our website through our tracking portal.
We primarily ship using DHL, ensuring reliable and timely delivery.
What should I do if my order hasn’t arrived?
If your order hasn’t arrived within the expected delivery window, please first check the tracking information provided. If the tracking hasn’t updated or appears delayed, contact us at support@tashova.com with your order number and we’ll look into it right away.
How do I return an item?
To request a return, simply contact our customer service team at support@tashova.com with your order number and the reason for the return. We will send you clear return instructions and the return address:
Diepenbrocklaan 74, Rotterdam, 3055WC, Netherlands
How long does it take to get a refund?
Once your returned item is received and inspected, we will process your refund within 7 business days. The refund will be issued to your original payment method, and you’ll receive a confirmation email once the refund has been completed.
Company Details
Company name: ROMURY
Address: Diepenbrocklaan 74, Rotterdam, 3055WC, Netherlands.
E-Mail: support@tashova.com
Phone number: +31 6 12579848
Company number: 93580312
VAT Number: NL005028660B05
Customer service: Monday to Friday between 9:00 am to 5:00 pm.
We strive to respond to all inquiries within 24 business hours.
